1) How to make payment?
Ans: You can make payment through any International or Global Bangladeshn credit cards viz Visa, Master cards, American Express and Discover. Your card will be charged in your local currency even though the prices are mentioned in US$ in our site.
3) Can I send gifts to US or any other foreign country?
Ans: YES. You can send gifts to many parts of the US, UK, UAE, Australia, Singapore, Canada, Hongkong and other countries.
4) Can I send perishable items to anywhere in Bangladesh?
Ans: You can send sweets, cakes and flowers to most parts of Bangladesh. However, it may not be possible to send them to remote places as they get damaged in transit. You can send non-perishable items to any part of Bangladesh and to most of the places in the US, UK, UAE, Australia, Singapore, Canada,Hongkong...and more.
5) How to know whether my order is delivered or not?
Ans: As soon as your order is delivered, you will receive a confirmation through e-mail with the details of delivery, i.e., date, name of the recipient and products delivered. You can also log on to “Order Status” in giftbd and check the status of your order by entering Your Order no. [or] by Transaction ID(xid).
6) Can I cancel or modify my order?
Ans: In most cases you can. But it must be done before the shipment takes place. Since shipment of different items is done from different locations, some times it is not possible to cancel/modify the entire order in case the order includes more than one item. However, in case of perishable items like cakes, flowers, sweets etc orders once placed can't be cancelled or modified.
7) Can I ask for a gift that is not shown in the site?
Ans: Yes. We can arrange for your choice of gift if the order is placed in advance. You can ask for any gift item through our Custom gifts section.
8) When do you normally deliver the items?
Ans: Our deliveries take place normally between 9.00am and 8.00pm. On special occasions like New Year, Diwali etc., the deliveries may go beyond the time specified.
9) Can I specify a time for delivery of my gift?
Ans: Yes. Giftbd accepts specific time deliveries at additional charges. You can specify a time period but you can't pinpoint a specific hour. We try to deliver at the nearest possible time. For more details, please refer our Specific time deliveries section.
10) If I order from places other than US, how will I be charged?
Ans: Though the prices mentioned in our site are in US dollars, you will be charged in your local currency equivalent to the value mentioned in US$. It will be automatically calculated as per the prevailing rates.
11) How many days in advance should I place the order?
Ans: Generally we need 3 working days prior notice to execute your orders to Bangladesh. ( In case of electronics, home appliances and jewelry items and saris, we need 7 days to execute your order as those items are to be procured only after receiving your order and some times the specific model order may not be available readily in the market ).
Order delivery for USA, UK & other countries, will need a prior notice of 7 working days .
12) Can I ask for delivery in a place not mentioned in your site?
Ans: Yes. You can specify the place if you do not find it in our service area list. However, you need to place your order at least 3 working days in advance in such a case. And in case of remote areas, it may not be possible to deliver perishable items like cakes, flowers. Other items can be delivered anywhere in Bangladesh. You need to contact us in advance by E-mail We will get back to you with details & help you 'customize' your gift.
13) In case of refund how many days it will take?
Ans: Generally we try our level best to satisfy your needs. In situations where we have to refund, generally it takes two billing cycles to get the refund affected in your credit card statement.
14) How safe is my transaction through your site?
Ans: Transaction at Giftbd are absolutely safe. Our site uses SSL protocol by Verisign/Paypal and your credit card details are processed in encrypted form so that nobody knows the details. You can be assured of safe transaction.
15) Why should I register to place my order?
Ans: Registration is compulsory to place an order. If you are a first time user, kindly register with us. Details given by you will be maintained in your account and you need not fill all your details every time you want to place an order. This will save your time. It will also entitle you to get our newsletter which we send from time to time to keep you informed about new products, services, festivals or special schemes introduced in our site.
16) What do you do with my personal details?
Ans: We do not use your personal details provided during registration for any other commercial purpose. We need your particulars only to contact you in case of any problem in delivery or to reconfirm the orders in case of high value items. This will also help us if any person wrongly uses your credit card without your knowledge.
17) Is there any additional delivery charge?
18) Are the items delivered as per the display on Web Pages?
Ans: Yes in most cases. However there might be slight variation in case of Bangladeshi sweets, flower arrangements etc. In case of non-perishable items we deliver the same item as far as possible. If a particular item is not available in the market or a specific model is withdrawn by the manufacturer, an item nearest to the description of the item ordered will be delivered.
19) In case of electronics and home appliances, will the warranties and after sales service be available with you?
Ans: We deliver the warranty card if any, along with the item with the address of an authorized dealer/service point. After the delivery, our responsibility ceases but you can avail the warranty/after sales service offered by the manufacturer of respective products directly from the dealer.
20) Can the recipient send me a return message?
Ans: Yes, the recipient can send a return message to you. We will request all recipients to fill in the return message for you in the delivery confirmation memo and we shall e-mail the same to you.
21) Can I send a card along with the gift?
Ans: All gifts, are delivered with a card and it is FREE of cost. Just type in your message while placing your order and we will do the rest !